United Medical Billing Service

Privacy Policy

United Medical Billing Solutions Privacy Policy

March 18, 2024


This privacy policy (“Policy”) details how UMBS Medical Billing and its affiliated companies, subsidiaries, and parent companies (collectively “United Medical Billing Solutions,” “we,” “us,” “our,” and/or “UMBS”) collect, use, and disclose information obtained from you through various websites and applications, including www.umbsbillingservices.com, that link to this Policy (collectively the “Sites”). This Policy also applies to information collected offline, such as when you visit our offices, attend UMBS events, or interact with our representatives at other events, or in any other circumstances where this Policy is provided to you.

UMBS processes data on behalf of healthcare providers according to our agreements with them, which may include Business Associate Agreements under the Health Insurance Portability and Accountability Act (HIPAA). Your healthcare provider may have its own policies regarding the collection and use of your data. We are not responsible for how your provider manages your information, so we recommend reviewing their privacy policies.


Headquartered in the United States, UMBS offers network-enabled services to healthcare, hospital, and ambulatory clients nationwide. Our cloud-based healthcare solutions include electronic health records, patient engagement tools, and revenue cycle management. For more information about UMBS, please visit the “About” section on www.umbsbillingservices.com.


Personal information refers to data that can be used to identify an individual. The specific types of personal information we collect depend on how you interact with us. Over the past 12 months, we have gathered personal information in the following broad categories:

  • Identifiers: Includes details such as your name, email address, or IP address.
  • Customer records information: Such as your postal address or phone number.
  • Commercial information: Pertaining to products or services you have purchased.
  • Electronic network activity: Such as your interactions with our website.
  • Professional or employment-related information: Such as your job title or employer.


We collect your personal information through various methods, including:

  1. Direct Information: Data you provide directly to us, such as when filling out forms on our sites, requesting services or information, participating in surveys, or contacting customer service. This may include your name, organization/practice name, email address, phone number, and user type (e.g., patient, provider, partner). If you have an account with us, we may collect your username or Practice ID. Information such as health and travel details may also be requested when attending our events or visiting our offices for safety reasons.
  2. Automatic Data Collection: Technologies like cookies and other automated methods collect information about your device and visit to our sites. This includes your IP address, geolocation, browser type, device type, mobile device identifiers, and browsing activities (e.g., mouse movements, clicks, touches, scrolls, and keystrokes).
  3. Other Sources: We may also gather information from lead generation companies, social networks, business partners offering co-branded services, or those assisting with our product distribution. Additionally, we may collect information from other users of our services or publicly available sources.


The personal information we disclose for commercial purposes includes identifiers, commercial data, internet activity, and geolocation data.

We may share your personal information outside of UMBS in the following ways:

  • Service Providers and Vendors: We may share your data with external service providers and vendors who offer services such as analytics, content management, advertisement administration, marketing insights, market research, and marketing efforts analysis.
  • Audience Matching Services: We collaborate with third-party providers for audience matching services. For instance, we use the Facebook pixel on our non-patient-facing sites and may share your email address with social media services to enhance our marketing efforts. This helps us find potential customers with interests similar to yours. Some technology services may provide their data to us, which we then upload into another service to identify common factors among the data sets.
  • Affiliates and Related Entities: We may share your personal information with our affiliates and related entities for business purposes such as customer support, marketing, technical operations, and other business operations. We may also disclose your information to affiliates for commercial purposes.
  • Publicly Accessible Information: If you make your information accessible to other users on our sites, such as by posting reviews or other content, exercise caution. You are responsible for the content you post and how others may use it. Once posted, you may not be able to modify or remove it.
  • Customer Surveys and Feedback: We may share your personal information with our customers when you participate in our surveys as an authorized user, during onboarding, when providing feedback on our services, post-interaction surveys with support or training teams, and other surveys such as focus groups and usability tests. If you complete a survey, we will usually inform you beforehand that your information will be shared with our customers.


We employ diverse security measures, including encryption for sensitive data, to protect your information. However, we cannot assure complete security. We retain information for varying durations based on its purpose and will not retain it longer than necessary unless mandated by law. In certain instances, we may be unable to delete or de-identify your information due to technical or operational constraints, but we will implement measures to prevent further processing.


Our websites utilize a variety of automated data collection technologies, including cookies, pixels, ad tags, SDKs, clear GIFs, session replay scripts, and Javascript. These technologies aim to enhance user experience, gather statistical information on website usage, and maintain website security. Among these, cookies are small text files stored on your device that help the website function effectively.

We employ cookies and similar technologies on our sites to gather statistical information about visitor usage, enhance security, and improve user experience. Additionally, cookies enable us to deliver advertisements, some of which may be personalized based on user behavior on the sites. To facilitate this, we collaborate with third-party partners who may collect information across our sites and third-party platforms over time to understand your interests in goods and services. This data may also be used to link different devices you use.

To manage your cookie preferences, you can access the “cookie preferences” link located at the bottom of any of our websites.


Our services and websites may include integrations with social media and technology platforms operated by separate entities. Additionally, we may gather information from third-party social media and marketing companies to enhance our datasets. Our sites feature hyperlinks to websites, platforms, and services not operated or controlled by us. On our sites, we may utilize a pixel or SDK enabling you to “like,” “share,” or log in to your account via social media. If you choose to engage with this integration, we may receive information from the social network you authorize to share with us. Please note that the social network may independently collect information about you as well. We may share our content on social media platforms, and any information you provide while interacting with our social media content will be handled according to this Policy. If you publicly mention our sites on social media, we may use your mention in relation to our sites. Our sites may offer the option to link your account with a partner or another service to access specific account data. By linking your account, we may access information such as your username and email address. For details on how these platforms manage your data, please refer to their respective privacy policies and terms of use.

When interacting with third-party entities, such as when leaving our sites, they may collect and store information from you according to their own policies and practices. This includes what information they share with us, your rights and choices, and the location of information storage. To understand how these entities handle your data, we recommend reviewing their privacy policies and terms of use.

  • Calling  469-942-7230
  • Writing to: 

United Medical Billing Solutions
Attn: Chief Compliance Officer
11029 SHADY TRL, STE 123 DALLAS TX, 75229